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Privacy Policy
At Speed 365 Casino, protecting your personal information is something we take seriously. This Privacy Policy explains what data we collect when you use our website and services, why we collect it, how we use it, and what rights you have over your information. By creating an account with us or continuing to use our site, you acknowledge that you have read and understood this policy.
What Information We Collect
When you register for an account with us, use our services, or contact our support team, we collect a range of personal information. The type of information we hold about you depends on how you use Speed 365 Casino and what you provide to us.
Account and Identity Details
- Your name and date of birth
- Email address, username, and password (stored in encrypted form)
- Residential address
- Phone number, if you choose to provide one
Verification Documents
To fulfil our obligations around identity verification and responsible gambling, we may ask you to provide copies of government-issued identity documents, proof of address, and proof of your payment method. These documents are handled with the highest level of care and stored securely.
Payment and Transaction Records
We keep records of all deposits, withdrawals, wagers, and other financial transactions made through your account with us, including payment method details and transaction amounts. These records are necessary for the proper management of your account and for our compliance obligations.
Device and Technical Data
When you visit our website, we automatically collect certain technical information, including your IP address, browser type and version, device identifiers, operating system, and referring URLs. This information helps us maintain and improve the performance and security of our platform, and assists in the detection of suspicious or fraudulent activity.
Support Communications
If you contact our support team by email, live chat, or any other channel, we retain a record of those communications, including any documents or attachments you provide. These records help us resolve your queries and improve the quality of our support.
How We Use Your Information
We use the personal information we hold about you only for legitimate purposes directly related to running our services and meeting our legal obligations. These purposes include:
- Account management - to set up, maintain, and administer your account with us.
- Identity verification and age checks - to confirm you meet the eligibility requirements to use our services and to fulfil our obligations under applicable law.
- Anti-fraud and security - to detect, investigate, and prevent fraudulent activity, problem gambling indicators, money laundering, and other unlawful behaviour.
- Payment processing - to handle deposits, withdrawals, and all other financial transactions on your account.
- Legal compliance - to meet our obligations under the laws and regulations that govern our operations.
- Customer support - to respond to your enquiries, complaints, and requests promptly and effectively.
- Service improvement - to monitor how our site is used so we can enhance the experience for all players.
- Marketing - where you have given us your consent, to send you promotional offers, news, and updates about Speed 365 Casino. You may withdraw this consent at any time.
Sharing and Retaining Your Information
We do not sell your personal information to third parties. We may share your information with carefully selected service providers who help us deliver our platform - for example, payment processors, identity verification services, and customer support technology providers. These parties are contractually required to handle your information securely and in accordance with applicable privacy law, and they may only use your data for the specific purpose for which it was shared.
We may also disclose your information where required to do so by law, or in response to lawful requests from relevant authorities. In all cases, we share only the minimum information necessary.
How Long We Keep Your Data
We retain your personal information for as long as your account with us remains active, and for a period afterwards as required by applicable law. Even after you close your account with us, certain records - including identity documents, transaction histories, and communications - must be kept for the period prescribed by law. This is a legal obligation we cannot waive. Once that retention period has passed, your data is securely deleted or permanently anonymised.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to provide a better, more reliable experience. Cookies are small text files placed on your device that allow us to recognise your browser, remember your preferences, and understand how players use our site.
We use cookies for the following general purposes:
- Essential functionality - keeping you logged in and enabling the core features of our platform to work correctly.
- Performance and analytics - understanding how players navigate our site so we can continue to improve it.
- Marketing and personalisation - where applicable, delivering relevant content and promotions based on your browsing activity.
You can manage your cookie preferences at any time through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or be notified when a cookie is set. Please note that disabling certain cookies may affect the functionality of some areas of our site, including your ability to log in or access certain features.
Your Rights and How to Exercise Them
You have a number of rights in relation to the personal information we hold about you. We are committed to honouring those rights in a straightforward and timely manner. Your rights include:
- Access - you can request a copy of the personal information we hold about you at any time.
- Correction - you can ask us to correct any inaccurate or incomplete information in your records.
- Deletion - in certain circumstances, you can ask us to delete your personal data. Please be aware that we may be required by law to retain some records even after a deletion request or after your account has been closed.
- Withdrawing consent to marketing - if you have opted in to receive marketing communications from us, you can withdraw that consent at any time by following the unsubscribe link in any email we send, or by contacting us directly.
To exercise any of these rights, please contact us at support@speed365-casino.com. We will acknowledge your request promptly and respond within a reasonable timeframe. To protect your information, we may ask you to verify your identity before we process your request, so that your data is never disclosed to the wrong person.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, the technologies we use, or our legal and regulatory obligations. When we make significant changes, we will post the updated policy on this page. We encourage you to check back periodically so you remain informed about how we collect, use, and safeguard your personal information.